Avatar

HitBTC

Not correcting 2 FA and not allowing customer into account

  • Complaint info
C
Chadwickj
posted on June 1, 2020 10:06 PM
I have been trying for a year to use the 2FA I set up with HitBTC, I continue to contact them and they don't even acknowledge they have issues or are fixing their 2FA. I have spent all day today trying to access my account, I have sent every photo, (ID and screenshots) they have requested and they still won't allow me to access my account. They have no viable way for a consumer that has not traded on their account for a few years to access and manage their accounts. HitBTC has the worst account recovery system I've ever encountered.
C
Chadwickj
posted on June 2, 2020 5:28 PM
Just received a notice from HitBTC that they are no longer providing services to US citizens, which is fine except they still will not open up access to my account so I may withdraw my funds. They claim US Citzens have 14 days to do so but aren't allowing access so we may remove our funds. Basically HitBTC is stealing all my crypto currency now. YOU most likely will be next.